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Frequently asked questions

The delivery time depends on the destination country of the order. The normal delivery time within Germany is 1-3 working days.

You can choose between prepayment, PayPal, direct debit, credit card and purchase on account.

There is no minimum order value, however, the purchase is from 50 € within Germany free shipping under it remains in Germany at 3,49 €.

The products are shipped exclusively, no pickup possible.

For more information, click on the product and read the product description.

German-wide shipping cost 3,49 €

 

The country zones with shipping costs:

 

Zone 1 costs: 15,50 €

Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Liechtenstein, Switzerland

 

Zone 2 costs: 16,50 €

Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City

 

Zone 3 costs: 17,50 €

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia (Rep.), Moldova, Montenegro, Norway, Serbia, Ukraine, Belarus

 

Zone 4 costs: 31,50 €

Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey

 

Zone 5 costs: 39,50 €

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China, Hong Kong, Macau, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Dem. People’s Republic, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, Uni. Arab Emirates, Vietnam

 

Zone 6 costs: 46,50 €

Angola, Anguilla, Antigua and Barbuda, Equatorial Guinea, Argentina, Aruba, Ethiopia, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, British Virgin Islands, British. Indian Ocean, Burkina Faso, Burundi, Chile, Costa Rica, Curacao, Democratic Republic of the Congo, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Ivory Coast, Eritrea, Falkland Islands, Fiji, French Southern and Antarctic Territories, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Cayman Islands, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Comoros, Congo, Republic, Cuba, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Island, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn, Réunion, Rwanda, Saint-Pierre and Miquelon, Solomon Islands, Zambia, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, St. Christopher and Nevis, St. Eustatius, St. Helena, St. Lucia, St. Maarten, St.Vincent and the Grenadines, South Africa, Sudan, South Sudan, Suriname, Swaziland, Tanzania, Ver.Republic, Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Chad, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Central African republic

 

Prices are up to 7 kg package weight, over 7kg on request.

The age check is carried out by the shipping service provider and is accomplished by checking the identity card of the recipient.

Receivable are:

  • the specified recipient,
  • the authorized representative indicated by written power of attorney,
  • as well as relatives of the recipient and other persons present in the recipient’s premises.

There is no delivery to neighbors and residents.

Deliveries of goods from 18 years only within Germany.

The order is made exclusively through the online shop. If you have special product requests or similar, feel free to contact us at [email protected].